Return Policies

B2B Wholesale Sales & Legal Policy

Effective for all bulk wholesale transactions.
By placing an order or making payment, Buyer acknowledges and agrees to all terms below.

1. All Sales Final – Strict No Return Policy

All wholesale orders placed on timbomdom.com are final, non-returnable, and non-refundable. By placing an order, you agree to these terms.

Returns are not accepted after goods are shipped or delivered, except in verified cases of significant manufacturing defects under the conditions stated herein.(Manufacturing Defects Exclusions）

Returns are only considered in verified cases of significant manufacturing defects. You must notify us of any such defects within 7 days of receiving your shipment. To initiate a claim, please contact our support team with photographic or video evidence. Unauthorized returns will be rejected.
Return Shipping Costs
For all authorized returns (including those for verified manufacturing defects), the customer is responsible for all return shipping costs to our designated warehouse. Original shipping fees are non-refundable.
Product Condition
To be eligible for a return due to a defect, the item must be in its original, unopened packaging and in the same condition that you received it. Products that have been used, altered, or damaged by the customer will not be accepted.

Unauthorized returns will be rejected.

2. Proforma Invoice Confirmation Clause

Before production or shipment, a Proforma Invoice (PI) will be issued.

Buyer is responsible for carefully reviewing:

  • Product specifications

  • Quantities

  • Pricing

  • Packaging details

  • Shipping terms

Once Buyer confirms the PI and makes payment, all details are deemed final and binding.
Any errors not identified prior to confirmation shall not be grounds for cancellation or refund.

3. No Cancellation After Production Starts

Orders cannot be canceled once:

  • Production has begun

  • Materials have been purchased

  • Customization/OEM processing has started

  • Goods have been packed or shipped

Deposits and payments are non-refundable.

4. Quality Claim & Inspection Procedure

If Buyer believes products have quality defects:

  1. Notify us within 7 days of receipt.

  2. Provide clear photos and unedited videos.

  3. Retain defective goods and original packaging.

  4. Submit complete documentation for inspection.

All claims are subject to our technical verification.
Our inspection results shall serve as the final reference.

5. Acceptable Industry Tolerance

Due to the nature of mass production:

  • A defect rate within 10% of total order quantity is considered reasonable and acceptable.

  • If defects exceed 10%, both parties shall negotiate in good faith for a reasonable settlement.

Compensation, if applicable, may be provided as:

  • Replacement goods

  • Credit toward future orders

Cash refunds are generally not provided.

6. OEM / Private Label Disclaimer

For customized or OEM/private label orders:

  • Slight color, size, or printing variations are considered normal production tolerances.

  • We are not responsible for subjective expectations or market performance outcomes.

  • Once production is completed, goods cannot be returned or canceled.

7. Non-Quality Return Requests

If products meet agreed specifications but Buyer requests return for non-quality reasons:

  • Returns are not accepted.

  • If exceptionally approved in writing, Buyer must bear:

    • All return freight

    • Customs duties

    • Import/export taxes

    • Handling and restocking fees

8. No Chargeback Policy

Buyer agrees not to initiate chargebacks or payment disputes without first attempting direct resolution.

Improper chargebacks may result in:

  • Immediate suspension of cooperation

  • Legal recovery of associated costs and damages

9. Force Majeure & Shipping Risk

We shall not be liable for delays or non-performance caused by events beyond our control, including but not limited to:

  • Natural disasters

  • Government regulations

  • Customs inspections

  • Port congestion

  • Container shortages

  • Transportation disruptions

  • Pandemic-related restrictions

Delivery timelines are estimates and not guaranteed.

10. Limitation of Liability

Our total liability shall not exceed the invoice value of the affected goods.

We are not liable for indirect, consequential, incidental, or lost profit damages.

11. Governing Law & Arbitration

This agreement shall be governed by the laws of the People’s Republic of China.

Disputes shall first be resolved through friendly negotiation.
If unresolved, disputes shall be submitted to arbitration in China.
The arbitration decision shall be final and binding.